Methodology
KIAC: we measure real transfer
This is not another training framework. It is a measurement system that shows where each person is on the journey from learning to practice.
The 4 phases of KIAC
Knowledge
Did they understand the concept?
We measure comprehension, not exposure.
E.g.: the leader understands the components of good feedback, what it is, what it's for, what makes feedback useful vs. vague criticism.
Intention
Did they choose to change?
The turning point. Without explicit intention, knowledge never becomes action.
E.g.: the leader commits to applying structured feedback with 2 direct reports this week, with a specific time and context.
Action
Did they put it into practice?
Where traditional training fails. The assistant tracks real execution.
E.g.: the leader reports having given the feedback, shares how it went, what worked and what they would do differently next time.
Capability
Do they repeat it autonomously?
The destination. The skill has been incorporated as a recurring practice. Note: capability differs from competency (KSA). We develop the sustained ability to execute with mastery, not the full knowledge-skills-attitudes set.
E.g.: the leader incorporates structured feedback as a recurring practice without needing the assistant, it's a habit, not an exercise.
The measurement chain
A chain that connects the invisible to the measurable.
Scientific basis
Transfer of Training
The real crisis in L&D is not content retention, it's transfer to the job. Baldwin & Ford (1988) and Blume et al. (2010) document that the gap between classroom and application is the biggest challenge in corporate development.
Spaced Retrieval
Ebbinghaus showed that memory decays exponentially without reinforcement. AI Assistants function as an automated spaced repetition mechanism in the flow of work, without requiring the employee to do anything extra.
What we don't use
We don't base our thesis on "the 70-20-10 rule is scientific fact" or "only 10% of training is retained". These are useful heuristics, not proven laws. We prefer solid evidence and epistemic honesty.
What each measures
Traditional LMS
- Course hours
- Completion rate
- Training NPS
Tenzing
- Real transfer
- Observable behavior
- Capability (KIAC)
- HR and business impact