An HR listening and support channel that never closes
AI agent on WhatsApp that answers questions, collects engagement signals and escalates sensitive issues to the HR team
The problem with traditional HR support
of HR questions are repetitive, such as leave, benefits and internal policies, consuming hours of team time every day
Industry data
Employees avoid contacting HR out of fear of exposure, judgment or unnecessary bureaucracy
Organizational climate studies
Disengagement signals only appear in the annual climate survey, by which time it is already too late to act
Industry research
HR has no real-time access to what worries teams, reacting only when the problem has already become a crisis
Client feedback
Business Partner, active listening channel
AI agent on WhatsApp that answers HR questions 24 hours a day, passively collects engagement signals and escalates sensitive issues to HR professionals with full context.
Instant answers, 24 hours a day
Policies, benefits, processes and everyday questions, all answered on WhatsApp without waiting for human support.
Safe listening channel
Employees can share concerns without fear of exposure. The channel builds trust for conversations that would not happen otherwise.
Real-time engagement signals
Conversation patterns reveal emerging topics before the climate survey, giving HR early visibility into what worries teams.
Intelligent escalation to humans
Sensitive issues, such as harassment, mental health and serious conflicts, are forwarded to HR professionals with the context needed to act.
Expected results
Immediate (0 to 30 days)
- 70% reduction in repetitive questions resolved without human intervention
- HR team hours freed up for strategic work
- Support channel available for all employees from day 1
Mid-term (1 to 6 months)
- Early visibility into critical topics before the climate survey
- 40% reduction in HR tickets via email and open requests
- Aggregated engagement data for HR team analysis
Long-term (6 to 12 months)
- Active listening culture consolidated in the organization
- Improved engagement and retention based on real data
- Input for strategic people decisions with a continuous track record
Business Partner differentials
Privacy by default
Conversations are anonymized for aggregate analysis. Employees are not individually identified in reports, creating a genuinely trusted environment.
Clear governance and defined limits
The agent does not replace therapy, does not make decisions and does not exceed its scope. Each company defines policies, tone of voice and escalation criteria.
Integrated with the capability map
Engagement signals collected by the agent feed into the Tenzing organizational overview, connecting active listening with people development.
Customizable for each company
Internal policies, benefits, processes and escalation limits configured according to the reality of each organization.